Peter Makover

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Name: Peter Makover
Skill Level: Senior Level
Job Status: Full Time
Category:
Location: Rowayton, Conn.

Objectives

An innovative and energetic leader, skillful communicator, and dynamic team builder interested in leveraging his expertise with his passion for the environment in a position that promotes sustainable business practices.

Specialty

Peter Makover peter.makover@gmail.com Rowayton, CT 06853 (646) 331-5151 An innovative and energetic leader, skillful communicator, and dynamic team builder with a proven ability to develop strategies, forge partnerships and deliver comprehensive business solutions that reduce operational costs and grow revenue. • Application development • Project/Program management • Operations expertise • Personnel development • Strategic analysis • SAP expertise (13 years) SOTHEBY’S, New York, NY 2000 – PRESENT VP of Global Enterprise Application Development 2007 - present Responsible for all new development and support of global enterprise applications, including SAP, live website, two custom web applications and several niche packages. Worked closely with CIO to restructure IT department and create this position to manage the transition from an 8-year strategic “technology overhaul” program into a “sustainable growth” model guided by ITIL standards. Significant Achievements / Projects • Focused IT efforts to support corporate goal of targeting only top-valued clients and artwork to achieve improved client loyalty and profitability. This helped produce record-setting figures in 2007, with total sales up 51% to $6.2 billion and quantity of consigned pieces down 42%. • Introduced formal process to ensure all enhancement requests have a clear business benefit. Business teams now outline benefits with requests and senior management reviews/approves. • Accelerated enhancement turn-around times by introducing a highly efficient release cycle. Over 50 enhancements are now implemented every quarter. • Cultivated strategic Business/IT partnership by introducing team-building concepts such as focus groups, brainstorming workshops and individual business manager/developer teams. Received personal recognition from executive team for influencing shift in corporate culture. • Spearheaded partnership with Change Management Team to improve communications and training for system changes. Average adoption period has dropped by 50%. • Improved end-user and IT productivity by enhancing self-serve online training material with comprehensive business content, greater intuitiveness and integration with applications. “How to” helpdesk call volume has reduced by 30%. • Strengthened system reliability with new support processes focused on quality and responsiveness. Average helpdesk call resolution time reduced from 27 days to 4; System bugs down by 20% since Jan ’07; Average java code release cycles went from 12 weeks to 1. VP of Global SAP Application Development 2001 – 2006 Responsible for all SAP development and support. Managed more than 80 projects to guide the company through a strategic plan to create one globally integrated technology platform and implement streamlined business processes to reduce costs and increase revenue. Significant Achievements / Projects • Replaced legacy auction system with SAP in a 2-year project and implemented major business process improvements that reduced operational costs by $2mm/year and facilitated shorter delivery times for subsequent system changes. • Implemented a streamlined business/technology model for catalogue sales and distribution (2nd largest company expense) that saved over $1mm/year by enabling outsourcing of operations. • Rebranded client communications with personalized letters in clients’ preferred languages. Standardized content across all offices worldwide to provide a consistent experience for a highly international client base. • Designed process to associate 3rd party service charges (e.g. restoration, shipping) to clients, increasing revenue by $1mm/year by ensuring accurate invoicing upon auction settlement. • Integrated web-auction venture (eBay partnership) to existing live auction system and processes to achieve greater efficiencies, reduce costs and provide clients with a consistent experience. • Implemented the company’s first global HR system using SAP HR functionality which automated labor-intensive processes and enabled global organization and compensation reporting. • Created inventory management functions and reports that radically improved accuracy, client service, operational efficiency and significantly lower insurance costs. Technical lead of SAP Application Development 2000 Hired as lead SAP developer to help stabilize the original 1999 SAP implementation and expand the use of SAP throughout the business. Significant Achievements / Projects • Led development effort to upgrade SAP version and replace significant customization with standard functions, reducing application support overhead and future upgrade efforts. • Spearheaded new partnership with outsourced HP team (hired HP to host SAP servers and provide “SAP Basis” support). PREVIOUS POSITIONS MAK Solutions, Inc., Independent SAP Consultant, 1997 – 1999 • Clients included Wyeth-Ayerst, Witco Chemicals, Symbol Technologies, SAP America PricewaterhouseCoopers LLP, Principal Consultant – SAP E-Commerce Team, 1994 – 1997 • Clients included Bristol-Myers, Bantam Doubleday Dell, Warner Lambert, Hannaford Bros, Grand Union EDUCATION BS in Economics and International Business, Pennsylvania State University, 1993 Semester abroad (Rome, Italy), 1993 Varsity Lacrosse, 1989 – 1993; Captain OTHER SAP ABAP certification, 1995 SAP Sales and Distribution Configuration Certification, 1996 SAP strengths: ABAP, SD, MM, HR, FI, CO, PS, Workflow, Business Intelligence, Enterprise Portal Fundamentals of Java Programming, 2002 Chairman of Sotheby’s Environmental Impact Committee sponsored by CEO and CFO, 2008